Refund policy

At ACS Technology, we want you to feel confident in your purchase. If something isn’t right, please get in touch and we’ll be happy to help.

Your rights under the Australian Consumer Law always apply.

Change of mind

While we don’t offer refunds for change of mind, we’re happy to offer an exchange where appropriate if you contact us within 7 days of receiving your order.

To be eligible, items must be unopened, unused and in their original condition, with all packaging, accessories and proof of purchase included.

Please contact us before returning anything so we can confirm your return. We reserve the right to decline a change-of-mind exchange if these conditions are not met.

Change-of-mind exchanges are not available on certain items, including special orders, opened or used products, gift cards and products that cannot reasonably be resold.

For change-of-mind exchanges, original shipping charges are non-refundable, and delivery costs for the replacement item are the customer’s responsibility.

Faulty, damaged or incorrect items

If your product is faulty, damaged or not what you ordered, please contact us and we’ll help arrange the appropriate solution.

Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Manufacturer warranties

All new products are sourced through authorised Australian suppliers and are covered by the relevant manufacturer’s Australian warranty.

Manufacturer warranties are in addition to your rights under Australian Consumer Law and do not replace those rights.

Returning an item

Please contact us before sending anything back so we can provide the correct return instructions.

For change-of-mind returns, we recommend using a tracked delivery service. Returned items remain your responsibility until they are received by us.

Where an item is faulty, damaged or incorrect, return costs will be handled in accordance with your rights under Australian Consumer Law.